Dealing With Difficult Parents | Douglas J. Fiore, Ph.D.
Program Description
There are no tasks that send shivers down an educator's spine as much as dealing with difficult parents or having to deliver bad news to a student's parent. This program is designed to assist all educators by providing an overview of parent life today to explain the paradigm from which many of them operate. Then, this program provides concrete, easy to implement techniques for dealing with even the most challenging parents in the most challenging situations.Virginia Standard(s) Addressed
Planning and Assessment (ISLLC standard 3)Instructional Leadership (ISLLC standard 1)
Safety & Organizational Management for Learning (ISLLC standards 2 & 3)
Communication & Community Relations (ISLLC standards 5 & 6)
Program Goals and Objectives
By the end of this program participants will learn:
- what triggers difficult parents;
- how to stop conflict before it starts;
- tools to be more effective when communicating with parents;
- specific words and phrases educators should and shouldn't use; and
- how to increase effectiveness by diffusing difficult situations.
Program Format
This program will be implemented as a presentation using approximately 60% lecture and 40% interaction.Target Audience
This program is appropriate to all educators, regardless of level or experience.Self-Selection and/or Identification Through School Division
Yes (if used with the book by the same title)/yes.Duration of Program
90 minutes.Outcomes Measured
The extent to which participants feel more confident in dealing with challenging parents and the success they experience in doing so.Program Evaluation
Program will be evaluated by outside sources to determine the extent to which objectives have been met.Contact Information
Douglas J. Fiore
804-200-3772
doug@reachingexcellence.com